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Overview
Effective Date: August 7, 2024
Welcome to GamerGlareGuard.com (“Website”). This Refunds and Returns Policy applies to the purchase of physical products from our Website, operated by TBT LTD (“we,” “us,” or “our”). We aim to provide a fair and straightforward process for returns and refunds to ensure your satisfaction with our blue light blocking glasses for gamers.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be unused, in its original condition, and in the original packaging.
- Return Timeframe: Returns must be initiated within 30 days of the date you received the product.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or damaged after delivery.
- Products without the original packaging or missing components.
- Products marked as final sale or non-returnable on our Website.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at tbt@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions.
- Prepare Your Return: Securely package the product in its original packaging and include the proof of purchase and RAN.
- Ship Your Return: Send the package to the following address:TBT LTD
Prievozska 35
Bratislava, SlovakiaYou are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
4. Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless the return is due to a defect or an error on our part.
- Non-Refundable Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error or a defective product.
5. Inspection and Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approval: If your return is approved, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
- Rejection: If your return is rejected due to not meeting the eligibility criteria, we will notify you via email. The item will be returned to you at your expense.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at tbt@gmail.com. Provide your order number, details of the defect or damage, and any relevant photos. We will arrange for a replacement or a full refund, including shipping costs.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.
8. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team:
Email: tbt@gmail.com
Address: Prievozska 35, Bratislava, Slovakia
We are committed to providing you with high-quality products and excellent customer service. Your satisfaction is important to us, and we strive to make the return and refund process as simple and hassle-free as possible.